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ristna

Terms of service

Last updated 26 Sept 2026

About these terms

These terms (“Terms”) are an agreement between you and SoftAccount OÜ (“we” or “us”), registry code 12607687, registered address Estonia, Hiiumaa, Käina, Sõpruse põik 3-8, 92101. They apply to your use of ristna, including our website and apps (the “Service”). By creating an account or using the Service, you agree to these Terms.

If you accept these Terms on behalf of an organization, you confirm that you are authorized to do so, and “you” then means that organization. Our Privacy policy explains how we handle personal data.

The service

ristna is a web application for building project budgets from a shared item catalog, keeping every version, and sending customers polished quotes as PDF, Excel or HTML. You can use it as a business, a professional or an individual, and you must be at least 12 years old to use it.

We keep improving the Service, so features may change over time, and we will give you reasonable notice before removing a significant feature from a paid plan. We work to keep the Service available and secure, but it may sometimes be unavailable, for example during maintenance. Features we label as beta or preview may change or be withdrawn at any time.

If you connect third-party services to ristna, their own terms apply to your use of them, and we are not responsible for them.

Accounts and workspaces

Give us accurate information when you sign up and keep it up to date. Each account is for one person, so don’t share your login. You are responsible for activity under your account. If you think someone has used it without permission, tell us right away at hello@ristna.app.

Admins manage a workspace: they can invite and remove members, change roles, manage the subscription, and access, export or delete the workspace’s content. Whoever creates a workspace becomes its first admin. Admins are responsible for who they give access to and for making sure members use the workspace in line with these Terms.

As a member, you use a workspace under the control of its admins. They can change your role or remove your access, and the content you added stays in the workspace after you leave.

Acceptable use

When using the Service, you must not:

  • break the law, infringe other people’s rights, or upload content you have no right to share;
  • upload malware or anything else designed to harm systems or data;
  • access or try to access accounts, workspaces or data that aren’t yours, or test our security without permission;
  • overload or disrupt the Service, or use it in a way that harms other users;
  • scrape or access the Service by automated means, except through our documented APIs;
  • copy, resell or reverse engineer the Service, except where the law expressly allows it;
  • use the Service to send spam or other unsolicited messages.

If you find a security vulnerability, please report it to hello@ristna.app instead of testing it further. We may remove content or suspend access that breaks these rules, as described under Suspension and termination.

Subscriptions and billing

  • Seats: paid plans are billed per seat, and each member of a workspace uses one seat. The organization or person that set up the workspace is responsible for paying for it.
  • Renewal: paid subscriptions are billed monthly in advance and renew automatically until cancelled.
  • Changing seats: when you add members during a billing period, we charge a prorated amount for the rest of that period. When you remove members, the lower seat count applies from the next billing period.
  • Payment and taxes: we charge the payment method on file through our payment provider. Prices exclude VAT and other taxes, which we add where applicable.
  • Late payment: if a payment fails, we will let you know. If it is still unpaid after 14 days, we may suspend paid features until it is paid.
  • Price changes: we will give you at least 30 days’ notice. New prices apply from your next billing period, and you can cancel before then if you don’t agree.
  • Cancellation: admins can cancel at any time in Settings → Billing. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then.
  • Refunds: payments are non-refundable, except where the law requires otherwise or these Terms say so.

We offer a free plan with usage limits that you can keep using without payment or a credit card. Paid features are optional, and we don’t run time-limited trials.

Your data

  • Ownership: content you put in the Service belongs to you, or to the organization that owns the workspace. You are responsible for it and for having the right to use it.
  • Our use of it: you allow us to host, copy, process and display your content only as needed to provide, secure and support the Service and to comply with the law. We don’t use it for anything else.
  • Export: members can export their projects and quotes at any time as PDF, Excel or HTML.
  • Trash: deleted items move to Trash, where they can be restored for 30 days. After that, or when an admin empties Trash, they are permanently deleted and can’t be recovered.
  • Closing a workspace: when a workspace is closed, or its subscription ends without renewal, admins can still export their projects and quotes for 30 days. After that, we permanently delete it.
  • Backups: permanently deleted content can remain in backups for up to 7 more days, until those backups expire.
  • Personal data: our Privacy policy explains how we handle personal data.

Our intellectual property

We own the Service, including its software, design and trademarks. While you have an account, we give you a non-exclusive, non-transferable right to use the Service under these Terms. We keep all other rights. If you send us feedback or ideas, we may use them without any obligation to you.

Suspension and termination

You can stop using the Service at any time. Admins can cancel a paid subscription in Settings → Billing; the workspace reverts to the free plan at the end of the paid period. Because the Service keeps at least one active account per user, there is currently no self-service account closure — to close your account and have your personal data deleted, contact us at hello@ristna.app and we’ll handle it in line with our Privacy policy.

We may suspend or end your access if you seriously or repeatedly break these Terms or don’t pay, if the law requires it, or if your use puts the Service or others at risk. Unless the situation is urgent, we will tell you first and give you a reasonable chance to fix the problem.

We may also discontinue the Service with at least 90 days’ notice. If we end the Service or your subscription for any reason other than your breach, we will refund prepaid fees for the unused period. When access ends, your content is handled as described in Your data. The parts of these Terms that by their nature should continue, such as payment obligations and limits of liability, remain in effect.

Warranty and liability

We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided “as is”, without other warranties, including that it will be uninterrupted, error-free or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or business opportunities. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event that led to the claim, or EUR 100 if that is higher.

These limits don’t apply to liability for intent or gross negligence, for death or personal injury, or to any other liability that can’t be limited by law.

If a third party brings a claim against us because of your content or your breach of these Terms, you will compensate us for the resulting reasonable losses and costs.

Changes to these terms

We may update these Terms from time to time. We will post the new version on this page and update the date at the top. For significant changes, we will also notify you by email or in the app at least 30 days before they take effect. If you don’t agree, you can stop using the Service and cancel before then. If you keep using it after the changes take effect, the new Terms apply.

Governing law and disputes

These Terms are governed by the laws of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods. If a dispute arises, please contact us first so we can try to resolve it informally. If we can’t, it will be settled by Harju County Court in Tallinn.

General

  • These Terms and the documents they refer to are the entire agreement between you and us about the Service.
  • If a court finds part of these Terms invalid, the rest remains in effect.
  • If we don’t enforce a right straight away, we don’t give it up.
  • You may not transfer these Terms to anyone else without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, and will tell you if we do.
  • Neither party is liable for delays or failures, other than failures to pay, caused by events beyond its reasonable control.
  • We may send you notices by email or in the Service. You can reach us at hello@ristna.app.